These are our terms and conditions for the use of our website marie-gregg-art.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Marie Gregg Illustrator may at any time make changes to or remove part of this website without any liability to customers for such changes. Marie Gregg Illustrator reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Shipping Policy
I use a combination of print on demand companies and print at home service to print and produce items sold in my shop. Dispatch times vary depending on product(s) and typically takes up to 4 working days (excluding weekend and bank holidays).
If your order is over £35.00 you will receive free delivery. We ship using Royal Mail and there will be a standard delivery charge for all orders under £35.00.
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return, only if damaged or faulty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at marie@mariegreggillustrator.co.uk I will provide you an address to send your item.
If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can always contact me with any return questions at marie@mariegreggillustrator.co.uk
Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item(s).
We do not offer refunds or exchanges on items that you no longer want or you have ordered incorrectly eg wrong size or colour.
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have in its original condition, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I have approved your return, please contact me at marie@mariegreggillustrator.co.uk
If your item is not approved for a refund, the item will be returned back to you.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Marie Gregg Illustrator assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.